All Systems Operational

Uptime over the past 90 days. View historical uptime.
Client Web Portal (Legacy) Operational
PatientSync Portal Operational
PatientSync Navigator Operational
PatientSync Navigator (Legacy) Operational
PatientSync Login Operational
PatientSync Connect (Legacy) Operational
PatientSync Connect (app.patientsync.com) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 10, 2026

No incidents reported today.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

PatientSync websocket connection issues
Resolved - We are considering this issue resolved as all services have remained stable since around 1pm ET. A root cause analysis will be provided in the post-mortem of this issue when made available by the impacted downstream provider.
Oct 30, 01:26 UTC
Monitoring - Our engineers have identified that the cause of the application latency disruption was from two separate but related incidents with one of our downstream cloud providers that occurred between 10:16am to 12:50pm ET. This service disruption caused latency for both PatientSync application layer APIs and Telnyx APIs for call handling activities.

Services have normalized since around 1pm ET, and we are seeing latency drop back to normal levels. We are continuing to monitor to ensure all services consistently remain in normal ranges. Once confirmed an all clear will be relayed here and this issue will be updated to a Resolved status.
Oct 29, 17:41 UTC
Update - We are seeing elevated error rates with TLS and API services that surface to users as application latency and performance issues between call connections. Our team is working with downstream providers to identify the cause and will continue to keep clients updated here.
Oct 29, 16:07 UTC
Investigating - Our team is investigating reported intermittent websocket connection issues across multiple client agents that is impacting application performance.
Oct 29, 15:47 UTC

Oct 29, 2026

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

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