We are considering this issue resolved as all services have remained stable since around 1pm ET. A root cause analysis will be provided in the post-mortem of this issue when made available by the impacted downstream provider.
Posted Oct 30, 2026 - 01:26 UTC
Monitoring
Our engineers have identified that the cause of the application latency disruption was from two separate but related incidents with one of our downstream cloud providers that occurred between 10:16am to 12:50pm ET. This service disruption caused latency for both PatientSync application layer APIs and Telnyx APIs for call handling activities.
Services have normalized since around 1pm ET, and we are seeing latency drop back to normal levels. We are continuing to monitor to ensure all services consistently remain in normal ranges. Once confirmed an all clear will be relayed here and this issue will be updated to a Resolved status.
Posted Oct 29, 2026 - 17:41 UTC
Update
We are seeing elevated error rates with TLS and API services that surface to users as application latency and performance issues between call connections. Our team is working with downstream providers to identify the cause and will continue to keep clients updated here.
Posted Oct 29, 2026 - 16:07 UTC
Investigating
Our team is investigating reported intermittent websocket connection issues across multiple client agents that is impacting application performance.
Posted Oct 29, 2026 - 15:47 UTC
This incident affected: PatientSync Connect (app.patientsync.com).