Our partners at Telnyx experienced a brief service outage that began around 10am EST and was resolved around 1030am EST. We are awaiting further detail of the exact cause. This outage impacted our systems ability to establish connections between the agent and the caller. The symptoms that agents would have experienced during this time frame is the inablity to connect to inbound/outbound calls - our system would place them in a Missed status as it was unable to connect them to the caller.
Issues have subsided since around 10:35am EST and agents should no longer be experiencing those issues. We are monitoring to ensure this has been fully resolved.